Frequently Asked Questions

1. Open the product page and choose the required product and version.
2. Select Buy and complete the order form using a working email address.
3. Review the product name, version, price, and system requirements before submitting the order.
4. Wait for the reply containing payment and order information.

Orders are reviewed manually before delivery.

Available methods and payment instructions are listed on the Payment Information page and may also be confirmed in the order reply.

All prices shown on ProSoftStore are in US dollars unless a page clearly states otherwise.

Yes. Submit the products you need using the same email address. The reply will confirm the total price and any applicable discount.

Orders are delivered digitally by email after manual review. The email contains download information and installation instructions. Many orders are completed sooner, but please allow up to 24 hours.

You receive:

• download links for the installation package;
• installation instructions for the selected product or version;
• activation included where required;
• email support if you encounter an installation problem.

The exact edition, modules, components, and version are those identified on the product page and in the order confirmation.

No. The order is for the complete working product, edition, and version shown in the listing, not a time-limited trial or demo. Included modules can differ between products and versions, so review the product page before ordering.

No. ProSoftStore supplies software by digital download only. Physical media is not included.

Check the spam or junk folder and confirm that the email address entered in the order is correct. If 24 hours have passed, contact support and include the product name and the email address used for the order.

You make a single payment for the selected version. ProSoftStore does not charge a recurring subscription fee, automatic renewal, or annual store fee for continued use of that purchased version.

Yes, activation is included where the selected product requires it. Follow the instructions supplied with the order. The internal activation method is not part of the public product description.

No manufacturer account, registration service, subscription, or manufacturer technical support is included unless the product page explicitly says otherwise. Installation support is provided by ProSoftStore under the conditions described below.

ProSoftStore uses digital delivery and a one-time payment model rather than recurring store billing. The price covers the product and version shown in the listing together with the supplied installation materials and support conditions.

It can be a practical option when you need a specific version for a defined project and do not want recurring store charges after the project ends. Confirm compatibility and the required version before ordering.

Product pages show the supported operating systems and important hardware requirements for the listed version ranges. Because one page may contain several releases, versions with similar requirements may be grouped in the same table row.

The customer is responsible for choosing a product and version compatible with the intended operating system and hardware. Review the requirements before ordering or contact support if an important requirement is unclear.

Not always. An older release designed for Windows 7, for example, may not work correctly on Windows 11. Support may suggest installation or compatibility steps, but operation on an unsupported system cannot be guaranteed. If the older version is essential, using the operating system listed for that version may be necessary.

Install the software only on a supported operating system. A newer program may require a Windows upgrade, additional memory, more storage, a compatible graphics card, or other hardware changes.

Most products are for Windows. A macOS product is identified as for Mac on its product page. Do not assume that a Windows product has a macOS version unless it is specifically listed.

Email support with:

• a screenshot of the complete error message;
• the product name and exact version;
• your Windows or macOS version;
• a short description of the steps already completed;
• the point at which installation stopped or failed.

This information allows support to check the installation sequence and suggest the next steps.

Standard support is provided by email and is based on the supplied instructions, screenshots, and error details. Remote assistance may be available in exceptional cases as a separate service and may involve an additional fee.

No. The computer must meet the requirements for the selected version, and the operating system must be supported. ProSoftStore cannot guarantee operation on unsupported, modified, damaged, or incorrectly configured systems.

Installation packages are commonly supplied as self-extracting RAR archives. Large packages may be split into several numbered parts.

1. Download every part completely.
2. Place all parts in the same folder.
3. Start extraction from the first .exe volume.
4. Do not rename individual parts before extraction.

The remaining parts should be read automatically during extraction.

A CRC error usually means that one or more archive parts were downloaded incompletely or were damaged during transfer. Delete the affected part, download it again, confirm that all parts are present, and restart extraction from the first volume. A reliable download manager can help with large files or unstable connections.

Read the instruction or readme file supplied with the package. File names can vary by product. Follow the supplied sequence rather than using unrelated instructions from another version.

Yes. Contact support using the email address associated with the order. Replacement links are provided after the order is verified and the files remain available.

Yes. ProSoftStore does not impose a fixed reinstall limit for the purchased version. Keep a backup of the installation package and instructions, and make sure the new computer meets the requirements.

ProSoftStore does not impose a store device-count limit for the purchased version. Each computer must be compatible with that version, and the customer remains responsible for complying with any rules required by an employer, school, client, or applicable law.

If a patch, maintenance pack, or service pack for the purchased yearly version is added to the store price list, it can be provided at no additional charge. A later annual release is a separate product and purchase.

Unless the product page clearly states otherwise, the listing is for the complete version incorporating the identified service pack, update, or maintenance pack. It is not sold as a standalone patch requiring a previous purchase.

Contact support immediately. An order may be cancelled if the download links and installation materials have not yet been sent. A cancellation cannot be guaranteed once fulfilment has started or delivery has been completed.

Orders are normally final after delivery because the installation materials can no longer be returned in the same way as physical goods. A refund is not normally provided because the customer changed their mind, no longer needs the software, selected the wrong product or version, or attempted installation on a system that does not meet the stated requirements.

• ordering the wrong product, edition, year, build, or version;
• deciding that the software is no longer needed;
• completion, cancellation, or change of the project for which the software was purchased;
• using an operating system or computer outside the stated requirements;
• expecting an older version to work on a newer unsupported operating system;
• refusing to follow the supplied installation or troubleshooting steps;
• expecting manufacturer registration, a manufacturer account, or manufacturer support when these were not included in the listing.

Contact support promptly. If the delivered product or version does not match the order, the link is inaccessible, or the supplied files are incomplete or damaged, ProSoftStore will first correct the order, replace the affected files, restore access, or provide troubleshooting assistance.

If ProSoftStore cannot deliver or correct the ordered product, the order will be reviewed for an appropriate replacement or refund.

No. Nothing in this policy limits rights that cannot legally be excluded under the law applicable to the transaction.

Discounts may be available for multiple-product orders and returning customers. Review the discount rules or ask for the total price when placing the order.